How do I determine the correct user tier?
The size of the Atlassian license depends on the number of active users. Active users are all the people who have been assigned a license and are therefore allowed to log into the system.
What do I get with the license?
With the license you receive the right to use the respective Atlassian product for an unlimited period of time. This also includes software support for 12 months from the date of purchase. Support means that you can download any security and system updates released during this period free of charge and make use of the English-speaking Atlassian support.
What happens after the license expires?
There is a difference between server and cloud licenses. With the cloud, the instance is switched off. However, you have a certain amount of time to renew the license. With a server instance, you can continue to use the product as usual. Only you can no longer install new updates. If you try to do so, the system will put itself into a read-only mode. venITure recommends that you carry out system updates regularly. Which update interval is best for which product can be clarified in more detail with our consultants.
How do I extend the license?
As a rule, the support period is extended for a further twelve months. These so-called renewals cost only 50% of the new purchase price of an Atlassian license. If you have purchased many different products at different times, you will also have different expiry dates. venITure can use co-termination to align all licenses to a common expiry date.
What happens if I have too many users?
With the server instance, the system automatically switches to a read-only mode until you have adjusted the users according to your license.
Are there discounts for Atlassian licenses like Jira & Confluence?
Atlassian offers special pricing for registered non-profit organisations, for technical colleges or universities, for open source projects and certified Atlassian partners. So as an Atlassian Platinum & Enterprise Solution Partner, we can offer you exclusive discounts.